Terms

Terms of service

Last updated November 14, 2026.

These terms cover window cleaning, pressure washing and soft washing booked with Oliver Window Cleaning & Pressure Washing (“Oliver”, “we”) through oliverwash.com, by text or by phone. Booking means you agree to them.

Prices

Online prices are set by the services you pick, your home’s finished square footage and its number of stories. They cover a typical home of that size. If your home has unusually many divided-light (French) panes, very large glass walls, or windows we cannot reach safely with ladders, we will tell you the difference before we start. If you decline, we refund that visit in full. We never add a charge after the work is done.

Paying

Payments are taken by Stripe; we never see or store your full card number. When you book, you pay for your first visit. On a plan, the same card is charged for each later visit on the plan’s schedule: every six months on “Twice a year”, every three months on “Every season”. Each charge comes with an emailed receipt.

Plans: skipping, pausing and cancelling

You can skip or move a visit, pause your plan or cancel it at any time by texting or emailing us, or through the billing link in your receipt email. Cancelling stops all future charges. A visit already paid for can still be scheduled, or refunded if you cancel at least 48 hours before it is scheduled and before any work starts.

Scheduling and weather

We text within one business day of booking to set a date and a one-hour arrival window. If weather makes the work unsafe or pointless (lightning, high wind, heavy rain), we move your visit to the next good day at no cost.

The rain promise

If rain spots your outside glass within three days of a window cleaning, text us a photo and we will come back to redo the affected outside glass, free.

Access and safety

For outside work, please leave gates unlocked, keep pets inside and move cars off any driveway we are washing. For inside work, an adult needs to be home to let us in and to walk the finished work with us. Please tell us before the visit about loose or damaged windows, screens, trim or paint; we are not responsible for pre-existing damage, or for the failure of glass seals, screens or paint that were already failing.

Satisfaction

We walk the work with you before we leave and fix anything you point out then. If you notice something after we’ve gone, text us within 48 hours with a photo and we will come back to put it right.

Contact

Oliver Window Cleaning & Pressure Washing, North Houston, Texas. hello@oliverwash.com.